These terms and conditions apply to all orders placed by consumer customers with We Buy Any Phone on the We Buy Any Phone website. If You are not a consumer customer, please contact us at [email protected].

By placing an order, You agree to be bound by the terms and conditions set out herein. Please make sure You have read and understood these terms and conditions before placing Your order.

For the terms and conditions applicable when selling a phone to We Buy Any Phone, please click here.

Definitions

“We Buy Any Phone” refers to [Your Company Name], a company based in Ireland, with email address [email protected] and contact number (091) 765 556.

“You” refers to the customer placing the order on the We Buy Any Phone website.

“Terms” refers to these terms and conditions.

Customer

By placing an order on We Buy Any Phone’s website, You agree to be bound by these Terms. You are obligated to provide Your full contact information when placing an order, including Your name, billing and shipping address, active telephone number, and email address. You are solely responsible for the accuracy of the information You provide We Buy Any Phone and liable for any and all costs caused by giving incorrect contact information.

By placing an order on We Buy Any Phone’s website, You confirm that You are of the required legal age to be bound by these Terms and place an order on We Buy Any Phone’s website.

Customer data is stored in We Buy Any Phone’s customer register and is used for maintaining and managing customer relationships. More information about the processing of personal data can be found in We Buy Any Phone’s Privacy Policy, available on We Buy Any Phone’s website.

Products

We Buy Any Phone buys and sells used and refurbished mobile phones. The mobile phones are inspected and refurbished by We Buy Any Phone professionals before being placed on sale. We Buy Any Phone categorizes the mobile phones based on their aesthetic condition. When placing an order, You will choose the desired model, color, memory capacity, and condition category of the mobile phone you wish to purchase. The mobile phones are used and refurbished; therefore, We Buy Any Phone does not guarantee that the original splash, dust, and water resistance condition (IP67 or IP68 certification) remains valid.

We make all reasonable efforts to accurately explain the attributes of our products, including their condition and colors.

Repairs and replacements are done with high-quality parts, including third-party parts. For more details on your device, please contact our customer service. All repairs are done to refurbish the phone as close to a new phone as possible.

If you bought an iPhone XR, XS, or newer, you may see “Important Message” or warnings of “Unknown Parts” on your lock screen, notification center, or in settings. These messages might appear when We Buy Any Phone has done repair work on your device, and some components needed to be replaced. For more information, please visit our Help Center.

Prices

The prices of the products include value-added tax (VAT) when applicable. Used mobile phones are often subject to a VAT margin scheme.

The prices of the products do not include the delivery costs. The delivery cost is clearly indicated to You before placing the order and is dependent on the delivery method used.

We Buy Any Phone reserves the right to cancel the order in the event of a clear and material price error. This refers to a possible pricing error where the price of the product deviates so significantly and clearly from the normal price level of the product that the average consumer would be considered to have understood the error in question.

Payment

We Buy Any Phone accepts the following payment methods:

• Card payment (via [Payment Provider])
• Paypal
• Apple Pay
• Klarna

The terms and conditions of each of these payment providers shall apply to purchases made using their services. We Buy Any Phone reserves the right to deny and/or cancel any order. Furthermore, in case of payment issues on Your part, We Buy Any Phone reserves the right to annul the sale and demand that You return the products immediately.

Delivery

The current list of delivery methods can be found on We Buy Any Phone’s website. You are responsible for providing We Buy Any Phone and the delivery service provider with correct information for successful delivery when placing your order, including Your address and phone number in the correct format.

The order processing time is on average 0–1 business days after the automatic order confirmation has been sent. Delivery time with [Delivery Service] is usually 1–3 business days. Weekends and public holidays are not considered business days.

The delivery times are estimates and are dependent on the delivery service provider. We Buy Any Phone aims to process all orders in the time frame above where possible. However, We Buy Any Phone is not responsible for any delivery delays that are beyond its reasonable control, including, but not limited to, incorrect information provided by You when placing the order, strikes, weather conditions, epidemics, quarantines, or shortages of transportation fuel, energy, or labor.

In case You receive a wrong or damaged product, You are required to inform We Buy Any Phone about this error within 72 hours of receiving the products. We Buy Any Phone reserves the right to demand additional payment on the return of the wrong or damaged products.

Returns

You have a statutory 30-day right to return. We Buy Any Phone guarantees a full refund for any returned products, provided that all products are returned in the same condition they were in upon Your receipt. If the products are damaged in any way, We Buy Any Phone will either return the products to You or offer a paid repair service for them.

We Buy Any Phone will issue a refund using the same payment method used to make the payment as soon as possible and at the latest within 5 days of receiving Your products. In some cases, such as during public holidays or for other reasons, the refund process may take longer. If We Buy Any Phone is unable to issue a refund using the same payment method used to make the payment, the refund will be issued via an alternative method acceptable to You.

You are responsible for packing the products in a careful and protective manner before sending them to We Buy Any Phone. The products are to be sent to us at the address and via the delivery service provider and manner specified in the instructions. You are responsible for the products until they have been delivered to We Buy Any Phone. If You return the products to us from another country that is outside the EU, You are required to cover the costs for the shipment to We Buy Any Phone.

To return Your products, please fill in the return form [here](link to the return form). You must inform We Buy Any Phone of Your intent to return the products within 30 days of receiving the products. The products must be returned to We Buy Any Phone within thirty (30) days of informing We Buy Any Phone of your intention to return the products.

You are required to make sure that Find My iPhone (FMI) has been disabled from the phone before sending it to We Buy Any Phone. If FMI is on when We Buy Any Phone receives the phone, the refund may be delayed. In addition, We Buy Any Phone reserves the right to charge additional delivery costs and/or service costs from You. We Buy Any Phone reserves the right to return the phone to You if you fail to turn off the FMI within one (1) month after We Buy Any Phone contacting You. In this case, We Buy Any Phone will send the device back to you and not refund the phone. If You fail to collect the phone, we will not take any further responsibility for the device.

Liability for Defects

You have a statutory guarantee for the products You purchase. In case You detect faults in the products that existed at the time You received the products and are not caused by mishandling the products, You must inform We Buy Any Phone about them as soon as possible after they have been detected. Notifying We Buy Any Phone is to be done via email, telephone, the contact form in our Help Centre, or the chat service on We Buy Any Phone’s website. Upon notifying us and having received instructions on how to proceed, the faulty product is to be sent to us at the address and via the delivery service provider and manner specified in the instructions within a reasonable time.

If You receive a product that is not in accordance with the product specifications, please inform us within three (3) days of receiving the product.

We Buy Any Phone reserves the right to verify the faults reported in the products, and 3–5 business days must always be reserved for this process before any possible refund may take place.

We Buy Any Phone Warranty™

We Buy Any Phone provides a 12-month We Buy Any Phone Warranty™ for all phones. Any detected faults covered by the We Buy Any Phone Warranty™ will be repaired by We Buy Any Phone. These warranty terms separately specify the cases in which the We Buy Any Phone Warranty™ is void and those parts of a phone that are not covered by the We Buy Any Phone Warranty™.

The period of validity for the We Buy Any Phone Warranty™ is 12 months, starting from the purchasing date. The warranty period for the phone’s battery is limited to 12 months, starting from the purchasing date. You are obligated to familiarize Yourself with these warranty terms of the phone before taking the phone into use.

The following services are included in our warranty:

• Guaranteed fast repair service. Upon receiving the phone, we will begin the repair process within 24 hours.
• Replacement device. If we are unable to return the phone to its earlier condition, we will replace it with another unit of the same model and aesthetic condition.

If it is determined that the phone’s fault has been caused by You, We Buy Any Phone is not liable for it. Such causes include, for example, causing physical damage to the phone, using the phone contrary to its instructions, or other negligent actions. Especially, please note the following:

• Normal wear and tear of the phone and battery are not covered by the We Buy Any Phone Warranty™.
• The screen breaking or cracking is not covered by the We Buy Any Phone Warranty™.
• Software faults are not covered by the We Buy Any Phone Warranty™.
• Removing viruses or other malware from the phone is not covered by the We Buy Any Phone Warranty™.
• Damage to the phone caused by failure to follow instructions and/or relating to improper or unusual use of the phone is not covered by the We Buy Any Phone Warranty™.
• Physically opening the phone will void the We Buy Any Phone Warranty™.
• Damage to the phone during shipment due to Your negligence is not covered by the We Buy Any Phone Warranty™. You are responsible for properly packing the phone for shipping.
• The We Buy Any Phone Warranty™ is voided if the phone’s serial number or IMEI has been removed or otherwise made unreadable.
• Other indirect or purely financial damages caused by the breakage of the phone, such as the destruction or corruption of data files, are not covered by the We Buy Any Phone Warranty™.
• The We Buy Any Phone Warranty™ is voided if the phone’s glass/home button/camera/other features have broken due to, for example, improper and/or unusual use, such as the phone having been dropped or having hit something.
• The We Buy Any Phone Warranty™ is voided if a phone bought from We Buy Any Phone has been repaired by the customer themselves or a third party without the written consent of We Buy Any Phone.
• The We Buy Any Phone Warranty™ is voided if the phone is bent, has water damage, or if any features have broken due to improper use, such as the phone having been dropped or having hit something.

If You receive a replacement device, the We Buy Any Phone Warranty™ continues to be valid from the date of the original purchase date. If You sell Your phone to a new owner within the warranty period, You are responsible for informing We Buy Any Phone about the ownership change to ensure that the new owner is eligible for the We Buy Any Phone Warranty™. Warranty extensions are not transferable and are only applicable to You as the original purchaser.

We Buy Any Phone reserves the right to charge €25 for the delivery costs in cases where You were or should have been aware that the warranty is voided or Find My iPhone is on. In addition, We Buy Any Phone reserves the right to request photos of the phone before You send it in for warranty repair.

These warranty terms are applicable to the 3-year warranty extension as well. The 3-year warranty extension begins from the purchasing date.

Repair Process

To initiate a warranty repair for your phone, please complete the warranty form available here.

Before sending your phone for repair, ensure you back up all files on the device. Take responsibility for securely and carefully packing the phone. Send it to We Buy Any Phone at the address specified in the instructions, using the designated delivery service provider and method. You are responsible for the phone until it is delivered to We Buy Any Phone. If the phone is marked as fragile upon delivery and return, incurring additional handling costs, you are liable for these expenses. If sending the phone from a non-EU country, cover the total shipment cost, including applicable customs charges.

Disable the Find My iPhone feature on the phone before sending it to We Buy Any Phone. Repair or replacement services won’t commence until this feature is disabled. We reserve the right to return the phone and charge delivery costs if the Find My iPhone feature is not disabled within one (1) month after contacting you. If you fail to collect the phone, we will not assume further responsibility for the device.

Please do not include any accessories when sending the phone for warranty repair, as We Buy Any Phone does not guarantee the return of accessories sent to our warranty service.

Our repair service will address the detected fault. If spare parts are unavailable, unreasonably expensive, or the phone is deemed not economically viable for repair, we will replace it with another unit of the same model and condition. The aesthetic condition of the replacement phone will mirror the phone sent to We Buy Any Phone for warranty repair. On average, our warranty repairs take only 7 business days to complete from the date of arrival at our facilities. However, during public holidays or for other reasons, the repair process may take longer. Price reduction or refund options may be considered if the fault is deemed not worth repairing, minimal, or if the phone cannot be repaired.

For cases where the We Buy Any Phone Warranty™ is expired or voided, we offer paid repair services. We provide a free fault diagnosis and an estimate of the repair cost in such instances. If a paid repair is performed, the replaced parts of the phone come with a 12-month We Buy Any Phone Warranty™. You may request an official repair statement from We Buy Any Phone for your insurance provider at a cost of €40.

Please note that We Buy Any Phone’s devices are not covered by Apple’s limited warranty or any AppleCare plans.

Limitation of Liability

Nothing in these Terms shall exclude or limit We Buy Any Phone’s liability for any matter for which it would be unlawful to limit or exclude liability.

Products are sold “as is.” We Buy Any Phone is not liable for indirect costs, loss of profits, loss of opportunity, or failure to deliver products. Our maximum liability for any loss or damage related to your order on We Buy Any Phone’s website is limited to the total price of your order. Product characteristics are described on the product page in the condition category, and by selecting the product’s condition, you expressly accept the described characteristics.

Product liability for defects is limited to the possible refund of the purchase price minus the benefits received.

We Buy Any Phone does not provide original purchase receipts from the original phone owner and is not liable to do so.

Certain functions or services on phones sold by We Buy Any Phone may require creating an Apple user account, including setting up an Apple ID user and password. You are responsible for all activity on your account and securing your account information, including your password. Use of someone else’s Apple ID, password, or account without permission is strictly forbidden. We Buy Any Phone is not liable for loss or damage caused by neglecting these responsibilities or for forgotten Apple IDs or passwords. If We Buy Any Phone cannot access the phone for repair or issue a refund due to a forgotten Apple ID or password, we will return the phone to you.

Changes to the Terms & Conditions

We reserve the right to amend these Terms without prior notice. The applicable version of the Terms is those on We Buy Any Phone’s website at the time you place your order.

Applicable Law and Dispute Resolution

These Terms are governed by the laws of Ireland. For complaints, contact We Buy Any Phone at [email protected] or (091) 765 556. If you are dissatisfied with our resolution, you can file a complaint with your local consumer protection agency or in the European Union’s online dispute resolution portal.